I never intended to use my blog for this purpose, but I am so frustrated and after doing some research, I read that Comcast actually has reps that check blogs for this kind of stuff. Let's see if it is true. Hope you are reading, Frank Eliason.
It all started in February (yes, as in 7 months ago) when I noticed Comcast charged me twice. I am set up for autopay and saw the charges via my Visa account online. Now, the weird thing is I was charged on 2 different days. I immediately became suspicious. First, I called Comcast and was told that they only had 1 payment showing. I offered to give her the reference numbers on my Visa bill and she told me that those don't mean anything to her. She really did not help simply because she only saw one payment. Next call, Chase. They saw the double charge, agreed with me that Comcast had made a mistake and advised me to file an e-dispute. I did so and my account was credited within 2 days. I was lovin' Chase! And I thought this was going to be a pain trying to get it resolved. Oh, if I had only known...
I check my bill for March--guess what? They charged me twice again! This time it was 1 charge, my normal amount doubled. What happened was this: when Chase filed a chargeback, it took out the only payment Comcast was showing. Therefore, (according to Comcast) I did not make a payment in February, so they charged me again for February and March. Now, keep in mind someone still has 130.00 of my money that I paid to Chase, that Comcast claims they never received. I have some experience in bookkeeping for a large home improvement retailer and I am somewhat familiar with this sort of thing. It's not called bookkeeping for nothing. I am failing to understand how somewhere on some report there is not a discrepancy.
Here is a timeline of what I notated that has happened since:
04/03/08: Went to the Germantown office. Presented Margaret Williams a letter from Chase verifying the charges and a copy of my statement (as per request from a previous call). Still optimistic this will settle things. I am so confident this will do it, I give her my only copies. I know, I know...it was foolish to think the customer service of a major company would be responsible. Margaret tells me she will send it to the research department and it may take a little while. Margaret calls about a week later and leaves a message that they are still working on it. I patiently wait...
06/16/08: Call Comcast. Speak to Erika. Spend at least 10 minutes explaining the whole story. She tells me she is going to email Margaret to give give me an update. Never heard from her.
08/20/08: Call Comcast. Speak to Claudia. Spend at least 12 minutes explaining (had to add the 06/06/08 call to the story). Claudia is going to email Erika to have her give me an update. Erika was out of the office at that time but she was working until 10:00 pm and would get back with me. Never heard from her either.
I must mention that during other calls to Comcast about service issues, I bring this up and am told they are "working on it" or "the research department is looking into it". And those of you who made it this far into my complaint may be wondering why I waited 2 months in between phone calls...well, for me it is draining to think someone has taken 130.00 of my family's hard earned money. I really have to prepare myself when I call. And honestly, I was giving them the benefit of the doubt. I did not think that money would never be returned to me. Sadly, after reading other complaints I realize companies can do this to people and they will and they do. I still expect to get my money mostly because I have faith that the right and true things always prevail.
I'm not going to bash Comcast (yet) because other than this problem I have not had any issues with them. Every time I call the customer service number the reps are very pleasant and helpful. There were a couple of times I planned on just chewing someone out so something would get done, but it is hard to be mean to a nice person.
Frank, if you are reading this I hope you can do what no other Comcast employee has yet to do: credit my account. And for everyone else, check your bill! Is it really possible I am the ONLY person this happened too?
To my regular readers, thanks for sticking with me. We'll see what happens.
I will leave you with a 7 month old riddle:
If I paid Chase and Chase paid Comcast but Comcast doesn't have my money, who does?(I don't know the answer but I will post it if/when I find out)
On Thursday (09/18), at the end of the school day, Juliana was walking to the car rider line to go home and her tooth came out. I wish it could have been just 5 minutes later so I could have witnessed it. I also missed Andrew's first tooth falling out (I was at the beach!). Oh well, I guess it will just give me something to add to those email surveys. I must admit, girls losing teeth just isn't the same as boys losing teeth. I don't know if it is because my oldest is a boy and boys with goofy grins with gaps seem almost natural, but there is something about little girls with gaps in their teeth that just doesn't look right. Maybe I'll get used to it before one of her top front teeth come out. BTW, she is going to be a witch for Halloween. The gap will be quite the costume enhancer! 
Juliana's first day of kindergarten 
Steady...steady...
Got one!
The victim, I mean specimen
Kelly (and gang) with us earning our free meals. Notice how Andrew is strategically behind Juliana?
